Questions, answered.

Shipping

Order before 15:00 GMT on a working day and your order leaves our warehouse the same day — fully tracked, 4–5 working days door to door. You get the tracking number by email the moment it ships.

Nothing, on every UK order — no minimum spend, no surprises at checkout. International rates are calculated automatically at checkout based on destination and weight.

Yes — every parcel travels fully tracked with Royal Mail, Evri or 4PX, and every order is covered in transit at no extra cost. If anything arrives damaged or goes missing, tell us — we handle the courier claim and send a replacement or refund. You don’t chase anyone.

We fulfil orders from our UK (Luton) and Hong Kong warehouses, depending on stock. Either way the promise is the same: dispatched the same working day before 15:00 GMT, fully tracked, delivered within 4–5 working days. The warehouse changes — the delivery time doesn’t.

Orders & tracking

Your tracking number is emailed the moment your order is dispatched. You can also check status any time at maibo.uk/track-order with your order number and email address.

Yes — if it hasn’t been dispatched yet. Because we ship same-day, the window is short: message us on WhatsApp straight away and we’ll catch it if it hasn’t left. Once dispatched, we can’t redirect a parcel — but the 30-day return policy has you covered.

Every order, on request — email your order number to [email protected] and it’s on its way. Trade customers receive one with every order automatically. Maibo Limited is registered in England & Wales, VAT No. GB0439164480.

Payments

Visa, Mastercard, American Express and UnionPay — plus Apple Pay, Google Pay and Klarna, all through our secure checkout. UK bank transfer is available for repeat and B2B customers.

Yes. Checkout runs over SSL through PCI-compliant gateways, and your card details go directly to the payment processor — they never touch our servers and are never stored by us. We’re fully GDPR compliant.

Yes — Klarna is available at checkout, letting you pay later or spread the cost. Approval happens instantly during checkout and is handled by Klarna — and it sits on top of our 30-day return policy, not instead of it.

Returns & warranty

30 days for change-of-mind returns on unused items in original sealed condition — no restocking fee, no interrogation. For faulty or damaged items the window extends to 60 days and we cover the return postage with a prepaid label.

For change-of-mind, no — once the seal is broken we can’t sell the item as new, so we can’t take it back. If the item is faulty or not as described, that rule doesn’t apply: defective items are covered whether the seal is intact or not.

Every product carries a 12-month warranty — including end-of-line and discontinued stock. We handle the warranty claim for you — no manufacturer call-centre runaround: faulty units are replaced, or refunded if we can’t replace them. The first 60 days are covered directly by Maibo; from day 61 your claim runs under the manufacturer’s warranty — still handled through us, never a call centre.

Email [email protected] or message us on WhatsApp with your order number and what’s wrong. Faulty or incorrectly sent items get a prepaid return label; change-of-mind returns you post back to us. Your refund is processed as soon as the item arrives back — typically within a few days.

Trade

Both. Dropshipping has no minimum order — we ship blind to your customer in neutral packaging, same-day before 15:00 GMT. Wholesale starts at £100 with volume pricing. Applications are reviewed personally and approved within 24 hours: read how the programme works →

Because that’s where the value is. Much of our range is genuine end-of-line stock — sealed, sourced through authorised channels, cheaper because it’s been superseded, not because anything is wrong with it. A discontinued Sennheiser is still a Sennheiser. Everything carries the same 12-month warranty regardless of production status — and on end-of-line stock, Maibo backs it directly.

Yes — our B2B division sources enterprise IT hardware to order: servers, GPUs, memory and storage. It’s a separate, enquiry-led operation rather than part of the web store — tell us what you need and we’ll quote from our supplier network. Discuss procurement →