Frequently asked question(FAQs)

We offer four shipping options to meet your needs: Unregistered Mail, Registered Mail, Priority Line, and Expedited Shipping By Royal Mail.

Most orders are dispatched directly from our UK warehouse. However, a small number of items—particularly exclusive, high-demand, or new-release products—may ship from our international logistics hub in Hong Kong via 4PX Express, with full tracking and UK customs pre-clearance.

Here is a breakdown of average delivery times:

🇬🇧 UK Warehouse (Main Dispatch Centre):

• To UK addresses: 3–5 working days

• To EU countries: 3–10 working days

🌐 Hong Kong Warehouse (For Selected Items via 4PX):

• To UK addresses: 6–8 working days (tracked delivery)

• To USA addresses: 6–7 working days

Tracking: All shipments come with tracking details. Product pages clearly state the dispatch location prior to checkout.

💡 Buyer Tip for UK Customers:

Our UK warehouse handles 90% of orders. If your order ships from overseas, we’ll notify you in your confirmation email, and delivery typically takes no more than 6–8 working days via 4PX. No customs hassle, no hidden fees.

We offer Free Standard Shipping for all UK orders – with no hidden fees or unexpected charges at checkout.

Shipping costs for international orders may vary depending on:

• the delivery destination,

• selected shipping method (Standard / Priority / Expedited),

• and product weight or size.

Any applicable shipping charges are calculated automatically at checkout, so you’ll always see the final price upfront before completing your purchase.

UK Customers:

Enjoy free shipping on all orders, whether dispatched from our UK warehouse or directly from our international facility via tracked service.

💡 Buyer Tip for UK Customers:

Even when your item ships from abroad (e.g. Hong Kong), we never charge extra for delivery. All UK-bound orders are fully tracked and covered under our flat-rate shipping policy: £0.00 at all times.

Your order is important to us – and we make sure it’s protected every step of the way.

✅ Maibo Insurance Guarantee

All orders over £30 are automatically insured at no extra cost. This means if your item is lost or damaged during delivery, you’re fully covered by us – no need to purchase additional shipping insurance.

• Full invoice value protection

• Signature upon delivery for extra security

• No claim hassle – we handle everything

For orders under £30, standard shipping without insurance applies unless otherwise stated. However, all items are carefully packed and shipped using trusted carriers with tracking provided.

🔐 How do we protect your parcel?

• We partner with reliable couriers (e.g., Royal Mail, 4PX)

• Parcels over £30 include mandatory signature confirmation

• Damage or loss? Simply contact us – we’ll take care of the rest.

No hidden fees, no third-party insurance required. If it’s over £30, we insure it – you don’t have to.

💡 Buyer Tip for UK Customers:

Unlike many sellers, we don’t charge extra for insurance. It’s included as part of our commitment to safe and reliable delivery. Just shop with confidence – we’ve got you covered.

Shopping at Maibo is always safe, fast and secure. We use encrypted checkout systems and trusted payment gateways to protect your information at every step.

We accept a range of reliable payment methods designed to offer convenience and protection for both UK and international customers:

• Visa, MasterCard, and other major credit/debit cards

• PayPal – includes buyer protection and instant checkout

• Direct Maibo Checkout – for repeat customers with verified accounts

• Bank Transfer (UK Business Account) – ideal for bulk or B2B orders

All transactions are processed via secure third-party platforms using SSL encryption. We never store your card details and your personal data is handled in full compliance with UK GDPR standards.

🏦

Pay by Bank Transfer

For larger orders or business purchases, we also accept direct payment to our UK business account. This option is fully secure and includes VAT invoicing.

• Our bank details will be shown at checkout

• Please use your order number as payment reference

• Your order will be dispatched as soon as the payment clears

Maibo Guarantee: We take your privacy and payment security seriously. Whether you use PayPal, card, or bank transfer — your transaction is protected and your data is never shared.

💡 Buyer Tip for UK Customers:

Paying by credit card or PayPal gives you extra peace of mind with full consumer rights under UK law. For large orders, bank transfer is a trusted option — and we’re happy to provide a pro forma invoice if needed.

We proudly support PayPal – one of the world’s most trusted and secure online payment platforms.

PayPal allows you to pay with:

• Visa, MasterCard, American Express, Discover

• Debit cards and linked bank accounts

• PayPal balance

When you choose PayPal at checkout:

• You enjoy buyer protection, including full refunds for eligible claims

• Your payment is processed instantly without sharing your card details with us

• You can check out faster using your saved PayPal account

No PayPal account?

You can still use PayPal as a guest with any major credit or debit card.

💡 Buyer Tip for UK Customers:

Using PayPal gives you extra protection under the PayPal Purchase Protection programme, especially for high-value or international orders. It’s safe, fast, and trusted by over 400 million users worldwide.

You can securely pay using any major credit or debit card, including:

• Visa

• MasterCard

• American Express (where supported)

• Maestro (UK debit)

All card payments are processed through our SSL-encrypted checkout, ensuring your details are fully protected. We never store your card data, and your transaction is handled by PCI-compliant payment gateways.

🔒 No extra fees – no hidden charges.

All credit and debit card payments are 100% secure and include full consumer protection under UK law and your card issuer’s policies.

💡 Buyer Tip for UK Customers:

Using a credit card offers extra protection under Section 75 of the UK Consumer Credit Act for orders above £100. This means your card provider shares responsibility for your purchase – giving you even greater peace of mind.

We want you to feel confident shopping with Maibo – and that includes a fair and flexible return policy designed to protect both your rights and your peace of mind.

🔁 30-Day Easy Returns

Changed your mind? No problem. You can return any unused item within 30 days of purchase for a full refund or exchange – no questions asked.

To qualify, the item must be:

• Unused

• In original condition

• Complete with all accessories and packaging

🛡️ 60-Day Extended Protection for Faulty Items

From day 31 to day 60, we accept returns only if the item is defective, arrives damaged, or if the wrong item was sent.

In such cases:

• Return shipping is fully covered by us

• A replacement or full refund will be issued upon inspection

🧾 Warranty Coverage

All Maibo products include a 12-month manufacturer warranty from the date of purchase. This covers defects in materials or workmanship under normal use.

❗ Important Notes:

• Items showing signs of misuse, water damage, or missing parts may not be eligible for return.

• We do not charge any restocking fees — even for electronics.

• Partial refunds may apply only if the item is incomplete and not returned as originally delivered.

💡 Buyer Tip for UK Customers:

Faulty or incorrect items? No worries — simply contact our UK support team with your order number and photo evidence. We’ll handle the return or replacement for you at no cost.

We accept change of mind returns within 30 days of purchase, as long as the item is:

• Unused and in original condition

• Includes all packaging and accessories

• Not opened if sealed for hygiene reasons (e.g. earphones)

No restocking fee applies. You only cover return shipping for change of mind returns.

Items received damaged or incorrect will be fully refunded and return costs covered by us.