Return Policy

Clear, fair and customer-focused returns for UK customers

Operated by Maibo Limited (UK)

Our approach to returns

At Maibo Limited (UK), we understand that buying online requires trust.Our return policy is designed not only to meet UK legal requirements,
but also to give you clarity and confidence if something does not go as expected.

Your legal rights (UK customers)

This policy does not affect your statutory rights under UK consumer law.If an item is faulty, damaged, not as described or not fit for purpose,
you are entitled to a repair, replacement or refund.

Changed your mind? (14-day cooling-off period)

If you change your mind, you may cancel most online orders within.14 days from the day after you receive the goods.
Once you notify us, you have another 14 days to return the item.

Items must be unused, complete and returned with original packaging,accessories and any included promotional items.

Our extended goodwill returns (up to 30 days)

In addition to your legal rights, we may accept returns for unused items in their original condition up to 30 days after delivery.
This is a voluntary service offered by Maibo Limited (UK) and may not apply to all product categories.

If your item is faulty, damaged or incorrect

If your item arrives faulty, damaged during delivery, or you receive the wrong product, please contact us as soon as possible. In most cases, we will arrange a replacement or refund without unnecessary delays.

To help us resolve the issue quickly, please include your order number and clear photos showing the problem.

 Items that cannot be returned

For hygiene, safety and security reasons, some items may not be eligible for change-of-mind returns once opened. These may include:

  • Hygiene-sensitive or sealed items once unsealed
  • Used, damaged or incomplete products
  • Items missing original packaging or accessories
  • Personalised or custom-made products

Return authorisation & address

Please do not send items back without contacting us first.Once your return request is approved, we will provide the correct return
address and instructions in writing.

This ensures your return is received, tracked and processed correctly. All returns are handled by Maibo Limited (UK).

Return shipping costs

If you are returning an item because you changed your mind, you are responsible for the return shipping cost. If the return is due to a fault, damage or incorrect item, we will cover reasonable return shipping costs.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method. Processing times may vary depending
on your payment provider.

How to contact us

If you have any questions or need help with a return, please contact us:

Email: maibo@maibo.uk

This policy is designed to be fair, transparent and customer-friendly,
while protecting both our customers and Maibo Limited (UK).