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Return & Refund Policy
Last updated: 20 March 2026 · UK Consumer Rights Act 2015 · maibo.uk
30
Day Returns
14
Day Refund Processing
Free
Return Shipping on Faulty Items
Operated by: Maibo Limited, Luton, United Kingdom
Contact: maibo@maibo.uk · WhatsApp: +44 7557 081417
At Maibo Limited, we want you to shop with confidence. This policy explains your rights and our process for returns and refunds. Your statutory rights under UK consumer law are always protected and are not affected by this policy.
01
Your Legal Rights (UK Customers)
Under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have the following rights when shopping online:
Faulty or Not as Described
You are entitled to a repair, replacement or full refund if an item is faulty, damaged, not as described, or not fit for purpose.
14-Day Cooling-Off Period
You may cancel any online order within 14 days from the day after delivery — no reason needed. Once you notify us, you have a further 14 days to return the item.
Refund to Original Payment Method
Refunds are always issued to the original payment method used at checkout.
02
Our Extended Goodwill Returns (Up to 30 Days)
In addition to your legal rights, we voluntarily accept returns for unused items in original condition up to 30 days after delivery. To qualify:
This extended return period is a goodwill gesture and may not apply to all product categories. It does not affect your statutory 14-day cooling-off rights.
03
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged during delivery, or you received the wrong product, please contact us as soon as possible. We will arrange a replacement or full refund without unnecessary delays.
To help us resolve the issue quickly, please include your order number and clear photos showing the problem when you contact us.
Return shipping is covered by us when the return is due to our fault — faulty, damaged, or incorrect item.
04
How to Return an Item
01
Contact Us First
Email us at maibo@maibo.uk or WhatsApp +44 7557 081417 with your order number and reason for return. Do not send items back without prior authorisation.
02
Receive Authorisation
We will confirm your return request and provide the return address and instructions in writing.
03
Pack & Send
Securely package the item in its original packaging with all accessories included. Use a tracked shipping service — we cannot accept responsibility for items lost in transit.
04
Refund Processed
Once we receive and inspect your return, your refund will be processed to the original payment method within 14 days.
05
Items That Cannot Be Returned
For hygiene, safety and security reasons, the following items are not eligible for change-of-mind returns once opened:
Hygiene-sensitive or sealed items once unsealed
Used, damaged or incomplete products
Items missing original packaging, accessories or manuals
Personalised or custom-made products
These exclusions do not apply if the item is faulty, damaged or not as described — your statutory rights always apply in those cases.
06
Refunds
Refunds are issued to the original payment method. Your bank or payment provider may take additional time to process the credit.
07
Return Address
Maibo Limited
4 Dukes Court, Wellington Street
Luton, LU1 5AF
United Kingdom
Please do not send items without prior authorisation. Contact us first to receive return instructions and the confirmed return address.
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