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Terms & Conditions
Last updated: 20 March 2026 · Governed by English Law · maibo.uk
Seller
Maibo Limited, Luton, United Kingdom
Company Number
13921510
VAT Number
GB 439 164 480
Contact
Please read these Terms & Conditions carefully before placing an order on maibo.uk. By using this website or placing an order, you agree to be bound by these terms. These terms do not affect your statutory rights under UK consumer law.
01
About Us
Maibo Limited is a company registered in England and Wales (Company Number: 13921510), with its registered office in Luton, United Kingdom. We are a UK-based retailer of consumer electronics and accessories, selling via maibo.uk.
VAT Registration Number: GB 439 164 480
02
Acceptance of Terms
By accessing maibo.uk and/or placing an order, you confirm that you:
Are at least 18 years of age
Have read and agree to these Terms & Conditions
Are placing an order for personal or household use (not for resale unless agreed in writing)
Provide accurate and complete information when placing your order
03
Products & Availability
All products are subject to availability. We take reasonable steps to ensure product descriptions, images, and specifications are accurate. However:
Product images are for illustrative purposes. Actual products may vary slightly in appearance.
Some products are discontinued or end-of-line. Where stated as discontinued, this refers to the manufacturer’s product line — items are genuine and new.
If a product becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or suitable alternative.
All products sold by Maibo Limited are genuine and new unless explicitly stated otherwise in the listing.
04
Pricing & Payment
All prices on maibo.uk are displayed in British Pounds (£) and include VAT where applicable. The total price including all applicable charges is shown before you complete your order.
We do not apply surcharges for any payment method. No hidden fees will be added after you see the final price at checkout. All mandatory costs are shown upfront in compliance with UK consumer law.
05
Order Process & Contract Formation
01
You Place an Order
Adding items to your cart and completing checkout constitutes an offer to purchase.
02
Order Confirmation
You receive an automatic email confirming we have received your order. This is not an acceptance of your order.
03
Dispatch Confirmation
A binding contract is formed when we send you a dispatch confirmation email with tracking information.
We reserve the right to refuse or cancel any order before dispatch — for example, if a product is out of stock or if there is a pricing error. In such cases, a full refund will be issued promptly.
06
Delivery
We offer free standard shipping on all UK orders. Estimated delivery times are provided at checkout and in your order confirmation email. Delivery times are estimates and may vary due to factors outside our control (e.g. courier delays, public holidays).
Risk of loss and title for products passes to you upon delivery to your specified address. If a delivery is missed, please follow the courier’s redelivery process or contact us for assistance.
07
Your Consumer Rights
Nothing in these Terms & Conditions affects your statutory rights under UK law. Under the Consumer Rights Act 2015, all goods must be:
Satisfactory Quality
Free from defects and of acceptable quality
Fit for Purpose
Suitable for the purpose they are sold for
As Described
Match the description given in our listings
If a product does not meet these standards, you are entitled to a repair, replacement, or refund. Please see our Return & Refund Policy for full details.
08
Cancellations
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.
To cancel, contact us at maibo@maibo.uk or via WhatsApp before returning the item. Once you notify us, you have a further 14 days to return the goods.
If you wish to cancel an order that has not yet been dispatched, please contact us immediately and we will try to stop the shipment. Once dispatched, the return process applies.
09
Intellectual Property
All content on maibo.uk — including text, images, logos, product descriptions and website design — is the property of Maibo Limited or its licensors and is protected by UK copyright law. You may not reproduce, distribute, or use any content from this website without our prior written permission.
10
Limitation of Liability
To the fullest extent permitted by UK law, Maibo Limited’s liability to you is limited to the value of the products you purchased. We are not liable for:
Indirect or consequential loss or damage
Loss of profit, revenue, data or business opportunity
Delays caused by events outside our reasonable control (force majeure)
Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
11
Pricing Accuracy & Errors
We take care to ensure all prices displayed are accurate. In the event of a pricing error:
12
Reviews & User Content
In compliance with the Digital Markets, Competition and Consumers Act 2024:
13
Website Use
You agree to use maibo.uk only for lawful purposes. You must not:
Use the site in any way that breaches applicable law or regulation
Attempt to gain unauthorised access to any part of the website or its servers
Transmit any unsolicited or unauthorised advertising or promotional material
Use automated tools to scrape, harvest, or extract data from this website without our written consent
14
Privacy & Data Protection
Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms & Conditions. We are registered with the Information Commissioner’s Office (ICO) and comply with UK GDPR and the Data Protection Act 2018.
15
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in law or our business practices. The latest version will always be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the updated terms. We will not make changes that retroactively affect orders already placed.
16
Governing Law & Disputes
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have a complaint, please contact us first — we aim to resolve all issues quickly and fairly. If we cannot resolve a dispute, you may also refer it to an approved Alternative Dispute Resolution (ADR) scheme or contact the Citizens Advice consumer helpline.
Online dispute resolution: EU/UK consumers may also use the Online Dispute Resolution platform.
Questions About These Terms?
We’re happy to help.
If you have any questions about these Terms & Conditions, please get in touch.